RETURN AND REFUND POLICY
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For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 2 days of the date you receive the product, and we will exchange it.
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Contact us for a Return within : 2 days of delivery
Dispatch items back within : 5 days of delivery
Following items can't be returned or exchanged.
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- Custom or Personalised orders
*In a special case if the item arrives damaged or defective kindly update us so we can resolve the issue as per requirement
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CONDITIONS OF RETURN
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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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CANCELLATIONS
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If you need to cancel your order, for any reason, please contact us before we ship the order. Once your item has shipped this becomes a case of a returned item. Please see our return policies for more information.
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Please contact us at nvillustration@gmail.com if you have any problems with your order.
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SHIPPING POLICY
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Processing time : 7 working days from the date of Order
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*We are currently providing only Domestic shipping through our website, Kindly contact us for any
queries on nvillustration@gmail.com
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SHIPPING SERVICE : India Post Speed Post EMS
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SHIPPING UPGRADES
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If you would like your item shipped any other delivery system, or urgently, please contact us and we will see if we can help.
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INCORRECT ADDRESS
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We ship to the exact address provided by the customer. We are in no way responsible for items being mailed to the incorrect address.
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If an item is returned by the EMS Speed Post due to incorrect address information we will contact the buyer to obtain the correct address. Buyer will be responsible for all additional shipping charges.
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DELAYED OR LOST PACKAGES
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WE are not responsible for delays caused by the EMS Speed Post. We have no control over your package once it has shipped. Please use your tracking number or call the EMS Speed Post to inquire about the status of your package if you have a question. We estimate delivery times as specified by the EMS Speed Post and can not be held responsible if your package encounters a delay.
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